Cancellation

Orders can be cancelled without charge before dispatch. Once dispatched, an order cannot be cancelled.

Damaged or short supply

Report damage or shortage within 48 hours of delivery with photographs of the packaging and invoice. Verified claims are replaced or credited.

Returns

Opened packs, temperature-sensitive goods and made-to-order items are not returnable unless a quality defect is confirmed.

Refunds

Approved refunds are processed to the original payment method within 7 to 10 working days, or adjusted against your next order.

Contact

Raise all claims with our trade desk by phone, WhatsApp or email, quoting your invoice number.